“Leadership, to me, is about creating systems that work—and cultures where people, especially women, are empowered to lead with confidence, empathy, and purpose.”
— Samiksha Shekhar
With over sixteen years of experience in the facility and property management sector, she has built her professional journey through resilience, purposeful leadership, and a strong commitment to customer experience. Today, as Senior Manager CRM and Collections at Denali Assets, she leads nationwide customer relationship management and collections operations across 11 large format projects, managing over 16 million square feet of assets in India.
Over the past sixteen years, she has progressed from managing entry level roles to starting a company and now overseeing a customer base covering more than 16 million square feet within the facilities management industry. Her growth in the industry reflects dedication, perseverance, and continuous professional development. She consistently seeks opportunities to stay updated with industry trends, best practices, and emerging technologies.
Her early career provided firsthand exposure to the operational, financial, and people focused challenges within the industry. These experiences continue to shape her leadership approach. In her current role, she oversees client engagement, escalations, invoicing, and collections while working closely with cross functional teams to ensure consistency, transparency, and long term value for clients.
Customer experience remains central to her professional philosophy. By leveraging CRM platforms, digital feedback tools, and data driven reporting, she has streamlined issue resolution and introduced proactive client engagement models. She believes that technology should support human connection rather than replace it. Building trust, listening actively, and responding with accountability remain fundamental to her leadership style.
As a woman leader in a traditionally male dominated industry, she is strongly committed to creating opportunities for other women to grow and lead. She actively mentors young professionals, advocates flexible work environments, and encourages inclusive team cultures that allow women to balance ambition with authenticity. She believes representation matters and that leadership carries the responsibility to open doors for others.
Her journey includes recognitions such as the Businessworld 40 Under 40 Award, the Facility Leader of the Year Infrastructure award in Hyderabad in 2024, and recognition from the Women Leaders Forum for contributions to facility and property management. These honours reflect not only her personal achievements but also the strength of teams working together with shared purpose and strong customer focused values.
Looking ahead, she remains focused on advancing ethical and data driven customer management while continuing to champion women in leadership, helping shape a more inclusive, resilient, and future ready facility management industry.
